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All orders will be charged a one-off delivery cost of KSH450 per order for all within the Republic of Kenya orders and will automatically be included by our system at the time of placing your order.

​We aim to dispatch all orders within 3 working days following confirmation and payment of order.

​We will use any courier or delivery company which we may, at out sole discretion, from time to time decide to use.

​If you are not completely satisfied with your purchase, simply return the item's to us in their original condition and packaging (including all labels and tags intact) within 7 days of receiving your order and we will issue you a refund.

​Please send products you would like to return to:

BAAS HOUSE, Shop no.6 Diamond Plaza Annexe (opposite Chandarana), Diamond Plaza I, Masari Hill, Highridge, Nairobi, Kenya

​Please insert a copy of your packing list with a note stating why you would like to return the goods.

​Please make sure you do this within 7 days of receiving your order, otherwise we may not be able to offer you a full refund.

​Returning your product because you changed your mind

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 7 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. 

​Terms and conditions of our policy

If you change your mind about keeping your purchase then as long as you have not used the product, you can return it to us with all original packaging and labels in good condition and the product can be resold at full price and we’ll exchange or refund it.

​Unless faulty, this must be within 7 days of purchase

  • If you have your receipt or order confirmation we'll refund the original method you’ve used to purchase.

  • We’re unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.

  • See below for the full list of products that can’t be returned or exchanged.

  • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.  

  • This does not affect your statutory rights

The following products won’t be eligible for exchange or refund or exchange (unless faulty or not as described):

  • Products you received over 7 days ago.

  • Products that have been opened or unsealed (other than where necessary to inspect)

  • Products without original packaging or labels

  • Products or packaging in poor condition

  • Products that contain your personal data or have been manufacturer-registered

  • Where a product has been personalised for you, or made to your specific measurements

  • Products that cannot be returned for hygiene reasons including all pressure cooker and grinder spare parts.

  • All Pooja & wedding articles and Pooja essentials

  • All decoration items

  • Books

​Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.  

​We continuously update and improve our packaging to avoid breakages, but we are unfortunately not able to avoid some things being damaged during transport.

​What to do if your item has broken

It is very important that you check your goods upon arrival. If any of your items are damaged, please let us know immediately. Please take a clear photograph of the outer packaging and of the actual damage to the item received and email or WhatsApp this to us with a description of the damage, quoting your order number.

We will then arrange for the return of the damaged item & replacement to be sent to you as soon as possible and we will contact you using the details provided to confirm what has been arranged and when to expect your replacement. 

Please be assured that we will always replace goods that have been damaged during transport if reported to us on the day of receipt of the parcel by you.

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