top of page

Terms & conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website or use any of its services. The contract will be concluded in English.


If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order by email. These terms and conditions will apply to all orders for Products.​


For the avoidance of doubt, these terms and conditions apply to all users of the website, including without limitation vendors, customers, browsers, merchants, and/or contributors of contents.

​We reserve the right to update, amend or replace any part of these terms, or policies, all product descriptions, photos or pricing at any time without notice. It is your responsibility to check this page periodically for any amendments. For the avoidance of doubt please also note, any new features or tools added to the current store shall also be subject to these terms and conditions. You can review the most recent version of the Terms and policies at any time on this page, which will be kept up to date.



  • Conditions – means these terms and conditions and the Special Conditions

  • Product – means a product displayed for sale on the Website

  • Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided

  • Special Conditions – means the terms and conditions in the Product Description

  • Users – means the users of the Website collectively

  • Personal Information – means the details provided by you on registration

  • We/us – means Baas House

  • Website – means the website located at or any subsequent URL which may replace it

  • Cookies – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer

  • You – means a user of this Website.


Use of the website

By agreeing to these Conditions, you represent that you at least 18 years of age or are at least the age of majority in your country of residence or domicile, or that you are the age of majority in your country of residence or domicile and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.



You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update the account and other information, including your e-mail address, payment card information and expiration dates, so that we can complete your transaction and contact you if and when required.



You warrant that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

  • You will notify us immediately of any changes to the Personal Information by e-mail.

  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.



You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.


Price, availability & product description

  • Prices and availability of goods are subject to change without notice.

  • We endeavor to ensure that all pricing shown on Baas House is monitored and accurate. However, errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details supplied at checkout. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you within 24 hours then we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full. The remaining order (if any) will be fulfilled in the usual way in accordance with these Conditions.

  • Please note, the prices shown do not include the delivery costs. Delivery will be calculated at checkout.

  • Our prices are shown in KSH and are inclusive of VAT at the current rate in the Republic of Kenya.

  • Payment for the goods must be made at checkout before any goods are dispatched.

  • If goods are being ordered from outside of the Republic of Kenya then Import Duty & Taxes may be incurred once the goods reach their destination- Baa’s House will not be liable for any such duties and taxes.

  • We endeavor to keep our stock inventory as up to date as possible. However, there may be an instance whereby a particular product is not available and we cannot fulfill your order. If this instance arises, we will notify you as soon as possible after receiving your order and give you an option to either cancel the order (and receive full refund) or provide an opportunity to choose an alternative / similar product or size. The remaining order (if any) will be fulfilled in the usual way in accordance with these Conditions.

  • We have made every effort to display as accurately as possible the colours and images of our product. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

  • We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by –case basis. We reserve the right to limit the quantities or cancel quantities purchased of any product or services that we offer per person, per household or per order. These restrictions may include orders placed by or under the same customer account, same payment card, and /or orders that use the same billing and/or shipping address.

  • In the event that we do make a change or cancel and order, we may attempt to notify you by contacting the e-mail address and or telephone address provided at checkout.

  • We reserve the right to discontinue any product at any time.

  • Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. If it is important for you to check details with us where you think it does not appear 100% accurate. We will not accept any liability in these circumstances.



  • We reserve the right to merge orders which are being dispatched to the same address. We also reserve the right to dispatch one order in as many separate deliveries as we deem fit. ​

  • We aim to dispatch all orders within 3-5 working days following receipt of your order and aim to deliver the products to you within 7 days within the Republic of Kenya in most circumstances. We will not be liable for any loss caused to you by a late delivery. Store pick-ups will be ready on the 5th working day following the order unless agreed otherwise.

  • We cannot refund for lost goods until goods are returned or declared lost by the courier services. If an order is declared lost by courier after 2 weeks, we will send a replacement out. This does not affect your statutory rights as a consumer.

  • Any dates quoted for delivery are estimated delivery dates only and may be subject to change. We accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

  • We recommend that you place any orders with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.



We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.



When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.

Please see our Privacy Note if you'd like more information on how we use your personal data to recommend products to you.


Privacy and cookies

We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.

If you'd like to read more on how and where we collect or how we use your personal data, please see our Privacy Note

In the Privacy Notice, you can also find out how to stop receiving marketing information.

Please see our cookies policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data on


If Goods are being ordered from outside Kenya, import duties and taxes may be incurred once your goods reach their destination.  Baas House is not responsible for these charges and we undertake to make no calculations or estimates in this regard.  If you are buying internationally (anywhere outside Republic of Kenya), you are advised to contact your local customs authorities for further details on costs and procedures.  As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported.  Please be aware that Goods may be inspected on arrival at port for customs purposes and Baas House cannot guarantee that the packaging of your Goods will be free of signs of tampering when it/they reach you.



You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Contract creation and electronic contacting

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

  • We may send you an order acknowledgement email as soon as you place your order, and you will receive an order confirmation email detailing the Products you have ordered. (These emails do not constitute acceptance of your order).

  • For items being delivered to you when your product is shipped from our warehouse we will send you a dispatch confirmation email.

  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it by letting us know in writing by email or whatsapp before you receive a dispatch note.


Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.

  • Our inability to obtain authorisation for your payment.

  • The identification of a pricing or product description error.

  • The identification of no stock for ordered Products.

  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.


The details of your specific contract will not be filed by If you do require any information regarding orders you have placed with, please write to us at


Refunds or exchange

  • Our products may have limited quantities and are subject to return or exchange strictly in accordance to our Return Policy.

  • We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

  • We will try to attend to all returns as soon as practically possible.

  • We are unable to accept returns or exchange of any items, which have been used or worn. Moreover, we do not offer any refund or exchange for any items related to religion (Pooja essentials and articles), wedding (Wedding essentials and articles) and decorations and books. Please read our Return Policy for more information.


Unwanted Products

  • Our policy is to ensure that you are satisfied every time you place an order with us. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the dispatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund- the return should be made within 7 working days.

  • We will make the refund directly to the credit/charge card used to place the original order within 14 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

  • We do not refund the cost of the original delivery charge or return postage charge on returned merchandise.​


Faulty Products

  • We ensure all products are checked and packaged well to ensure they reach you in perfect condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace or provide a refund as appropriate. ​You are required to post the item back to us within 7 working days.

  • You will be refunded once the item is received by us and fully inspected.

  • You must contact us by email on the day of receipt with a photograph and a short description of the damage and you return the product to us within 7 working days.

You will be responsible for the returned products until they reach us.

​This does not affect your Statutory Rights.

Cancellation Policy

  • All orders can be cancelled with no charges up until the point the goods have been dispatched.


Purchase made during a sale  

  • If an item is bought during a sale, and a refund is later required for whichever reason on this item you will be refunded the sale price only for a return that is accepted by us.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Note.

​If you have any questions or comments about privacy or our privacy note, or if you already have submitted information that you do not wish us to have or if you think that has cookies in place or data about you that you do not wish for us to use or that is incorrect please contact us by email or by telephone and the information will be corrected as soon as possible or removed from our database as you request.

​We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. 


  • In Order to improve our service and we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited before) is recorded on your hard drive and used by us to improve and the products and services available to you.

  • ​If you do not wish for us to use cookies when you use then please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.


While we will use reasonable endeavors to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

In no case shall Baas House, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable, in contract, tort (including, without limitation, negligence), pre-contract, strict liability or other representations (including negligence) or otherwise out of or in connection with the Conditions for (without limitation):

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or savings and anticipated savings); or

  • any loss of goodwill or reputation; or

  • any special or indirect losses

  • any loss of data

  • replacement cost

suffered or incurred by that party arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility or in connection with the provisions of any matter under the Conditions.

Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


You agree to indemnify, defend and hold harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.



If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.



No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.



Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.



The Conditions shall be governed by and construed in accordance with the laws of Kenya and you irrevocably submit to the exclusive jurisdiction of the courts of Kenya.

Our store is hosted on They provide us an online e-commerce platform that allows us to sell our products and services to you.



For any queries regarding our service, please contact us via email on


Our correspondence address is as follows:

Baas House

Basement Shop 6 (Opposite Chandarana)

Diamond Plaza Annexe

Diamond Plaza I

Masari Hill

Nairobi, Kenya

We reserve the right to refuse or halt service to anyone for any reason at any time.

By placing an order via this Website you are making an offer to Baas House to purchase the goods detailed in your order upon the terms described in your order.


Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Page last updated 22 May 2022

bottom of page